ANALYSIS OF QUALITY MANAGEMENT IN "WESTERN" MEDICAL CENTER, ATYRAU CITY

Abstract

In order to analyze the management system of the medical center, as well as to find ways to optimize it, we conducted an internal audit of structural divisions in accordance with the standard ST RK ISO 9001-2016 (adaptation of ISO 9001-2015 for                           RK).

As part of the organization of the audit, we developed a schedule of visits to structural units, prepared a questionnaire, held an introductory conference with the clinic staff on the audit procedure, its objectives, explained the rights and obligations of the participants in the process.

The audit of the medical center activity was conducted in accordance with 8 standards of ST RK ISO 9001-2016: environment of the organization; leadership; policy; planning; means of provision; activity at the stages of life cycle of products and services; evaluation of performance results; improvement. The audit was conducted using standard methods: interviewing employees, studying documentation and observation.

The main objectives of the audit were: analysis of the performance of the organization’s management system; determination of compliance or non-compliance with the requirements of ST RK ISO 9001-2016. The audit was conducted in accordance with the audit programme and on the basis of the order of the Chief Medical Officer. During the audit the audit programme was fulfilled. All divisions and employees stipulated by the programme and all processes were checked.