The Digital Economy as a Catalyst for Business Process Management Change

Abstract

the study examines the influence of the digital economy on the evolution of Business Process Management (BPM). In the timeframe from 2021 to 2025, the advancement of digital technologies is fundamentally altering the organizational culture and performance metrics in key sectors such as technology, healthcare, education, and manufacturing. The novelty of this work lies in its empirical exploration of these processes through a combination of quantitative and mixed methods, involving a sample of 400 participants. For the first time, a comprehensive framework is presented, illustrating the interdependencies between the digital economy, organizational culture (engagement, consistency, adaptability, mission), and BPM performance indicators (productivity, satisfaction, innovation, financial outcomes). The data obtained underscore the critical role of cultural factors such as adaptability and mission, as well as the variations across industries. The practical recommendations are centered on fostering an innovative organizational culture and the strategic deployment of digital solutions. The limitations of the research and potential areas for future work are explored