Electronic government as a mechanism for improving the quality of public services in the modern world

Abstract

One of the important mechanisms for forming an informative and open civil society is the concept of "electronic government" operating based on state information resources. The development of electronic government involves the effective performance of public administration functions focused on the active interaction of state institutions with the population with wide opportunities for using information and communication technologies. In the modern world, electronic government has a beneficial effect on increasing the transparency of the state apparatus, and the availability and efficiency of public services, and also has a positive effect on improving the quality of interaction between the main recipients of public services represented by the population and business. The purpose of this article is to analyze the role of electronic government as the main tool for improving the quality of public services in the context of the digital transformation of society. The following scientific methods were used in the research: historical method, comparative method, and statistical method. The electronic government system in Kazakhstan was analyzed. The findings of the study indicate the need for further development of the principles of electronic government, taking into account the positive and negative aspects