RESEARCH ON THE EFFECTIVENESS OF COMMUNICATION IN BANKS: SYSTEMATIC REVIEW
Keywords:
core financial services, banking system, employee behavior, and employee perception management of facilities, structural equation modelingAbstract
The relationship between the client, suppliers, stakeholders, management, client, employees, and board of directors is strengthened by effective banking communication. The banking system, employee conduct, and management of fundamental banking services are all improved by the banker's experience in the field of banking communications. Through training, knowledge management, risk management, internal control, and data security management systems, banking communication improves organizational efficiency. Electronic banking, which comprises Internet banking, mobile banking, and an electronic payment system, is being promoted in the present day as the communication channel is being converted to an electronic one. Additionally, the transition from paper to electronic forms for clerical labor resulted in cost savings and client satisfaction.
This study analyzes how bankers' experiences affect their ability to communicate effectively at work and how their comprehension of the subject is raised. To further understand the subject of study, extensive desk reviews and related literature were conducted
