IMPROVING THE QUALITY OF PROCESSES IN THE LOGISTICS SECTOR

Abstract

The Japanese leadership model has demonstrated that progress with small but rapid steps leads to sure and long-term victories. Kaizen is a concept of Japanese origin that essentially means continuous improvement. Currently, Kaizen is also studied outside the borders of Japan, in important institutes in the USA, Canada, and Western Europe. In the Kaizen approach, the focus is on the fluency of the improvement process and its efficiency. Another important principle lies in the fact that the responsibility for improving products and processes lies with the entire staff in the company, not only with specialists. In the spirit of innovation, through small and quick steps, workers, foremen, engineers and managers alike are involved